Cookie Policy
Understanding how cyralithen uses tracking technologies
Last updated: March 2025
We want to be upfront about how we collect information when you visit cyralithen.com. This page explains what tracking technologies we use, why we need them, and how you can control them.
Cookies are small text files that get stored on your device when you browse our site. They help us remember your preferences, keep you logged in, and understand how people interact with our platform. Some are essential for basic functionality. Others help us improve your experience or measure what's working.
You're always in control. You can adjust your browser settings to block or delete cookies anytime. But keep in mind that some features might not work as smoothly if you do.
What Are Cookies and Similar Technologies?
When we talk about "cookies," we're referring to a few different tracking methods. Here's what we actually use on our digital banking platform:
- Browser Cookies Small data files stored by your web browser that remember settings and preferences between visits.
- Session Storage Temporary information that helps keep your session secure while you're actively using our platform.
- Local Storage Data that stays on your device longer to remember things like your dashboard layout preferences.
- Pixel Tags Tiny transparent images that help us understand which emails get opened and which pages get viewed.
- Analytics Scripts Code that tracks how people navigate through our site so we can spot issues and make improvements.
Types of Cookies We Use
Not all cookies do the same thing. We've organized ours into four categories based on their purpose:
Essential Cookies
These make the site actually work. Without them, you wouldn't be able to log in, view your account details, or complete transactions securely. We don't ask permission for these because they're necessary.
Functional Cookies
These remember your choices like language preferences, dashboard settings, or whether you've dismissed certain notifications. They make your experience more personalized.
Analytical Cookies
These help us understand what's working and what isn't. They track things like which pages people visit most, where they encounter problems, and how long they spend on different sections.
Marketing Cookies
These track your activity across different sites to show you relevant content about our services. They also help us measure whether our communications are effective.
How We Use Tracking Information
Security and Fraud Prevention
When you're dealing with financial information, security matters. We use cookies to detect unusual login patterns, verify that transactions are legitimate, and protect your account from unauthorized access. If someone tries to log in from a completely different location or device, our systems flag it.
Platform Functionality
Cookies keep you logged in as you move between pages. They remember whether you're viewing balances in dollars or another currency. They store your notification preferences so you don't get bombarded with alerts you've already dismissed.
Performance Monitoring
We track load times, error rates, and bottlenecks. If a particular page is loading slowly for users in a specific region, we need to know about it. If people consistently abandon a process at a certain step, that tells us something needs fixing.
User Experience Improvement
Analytics data shows us which features people actually use and which ones get ignored. It helps us understand whether new updates make things easier or more confusing. We look at patterns like which help articles get searched most often and where people get stuck.
Communication Effectiveness
When we send important security notifications or service updates, we track whether they're being opened and read. This helps us know if our messages are getting through or if we need to adjust our approach.
Managing Your Cookie Preferences
Browser Settings
Every major browser gives you options for controlling cookies. The exact steps vary, but you can typically find cookie settings under privacy or security options. Here's where to look:
You can set your browser to block all cookies, block third-party cookies only, or ask for permission before accepting each one. You can also delete existing cookies whenever you want.
Just remember that blocking essential cookies will prevent you from logging in or accessing secure areas of our platform. Functional and analytical cookies aren't required, but they do make things work more smoothly.
Third-Party Services
We work with a few external providers who help us run our platform effectively. These services may set their own cookies:
- Analytics providers that help us understand site usage patterns and technical performance
- Security services that protect against fraud and unauthorized access attempts
- Communication platforms that deliver email notifications and service updates
- Customer support tools that help us respond to questions and technical issues
We only work with providers who meet strict data protection standards. They're contractually required to handle information securely and use it only for specified purposes.
Most cookies expire automatically. Session cookies disappear when you close your browser. Functional cookies typically last between 30 days and one year. Analytical cookies may last up to two years to track long-term trends.
Updates to This Policy
We update this policy occasionally when we change how we use tracking technologies or when privacy regulations evolve. When we make significant changes, we'll notify active users and update the "last updated" date at the top of this page.
For users in Australia, we comply with the Privacy Act 1988 and Australian Privacy Principles regarding how we collect, use, and store information obtained through cookies and similar technologies.
Questions About Our Cookie Policy?
If something isn't clear or you want more details about how we handle tracking data, reach out to us directly.